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Frequently Asked Questions

Honest Answers to Fair Questions

We believe in honest pricing that embodies our confidence in our products. That's why we offer straight-forward "pay as you go" monthly pricing without any long-term contracts or hidden fees. If you decide the scanner is not right for you, simply let us know a minimum of 3 days before your automatic renewal date and no hard feelings. After all, we're friends!

The scanner delivers analysis and scanning for the following key time-frames: Weekly, Daily, 4-Hour and Hourly. If you are seeking analysis on shorter-term horizons, we encourage you to consider the TAS Market Profile charting add-on indicators. 

There is not a need for an external data feed or host platform to run the scanner. Since the scanner delivers our proprietary analysis and algorithmic-derived levels, we are proud to offer all-inclusive package for our users. 

The scanner provides scanning for stocks in the SP 500 and NASDAQ 100, major ETFs, popular commodity futures and Forex pairs.

The tickers, symbols and markets available for scanning must be contained with the offering hard-coded inside of the Scanner. At the present, this includes stocks in the SP 500, Nasdaq, major ETFs, commodity futures and Forex pairs. You cannot add a market that is not contained with the database of available markets. 

An active subscription is required. After subscribing to the scanner, you'll receive an email with your login credentials. If you did not receive this email or have forgotten your login, select the "Forgot Password" option on the login screen of the scanner to have your information emailed to you again.

PASSWORD STILL NOT WORKING? If the password recovery email does not include a password (empty field), you are likely not activated. If the password doesn't work, your access period may have expired already. Note that passwords are case sensitive and make sure you are not copying and pasting an invisible space into the field.

STILL NEED HELP? Create a support case by emailing us at [email protected] 

To cancel your subscription, simply email our friendly TAS Help Desk Team at [email protected] a minimum of 3 days prior to your automatic monthly renewal date and inform them of your desire to discontinue your membership. We respect your decision. 

We respect your decision if you opt to cancel. If you notify us a minimum of 3 days prior to your automatic renewal date you will not be charged further. Per our Terms of Use and User Agreement, there are no refunds or prorated return of fees on paid subscriptions. This is also clearly stated on every page on our website. Thanks for understanding. 

Candid Commodities, LLC is the company that owns the TAS Market Profile brand and product line. It provides billing and subscription management services for our valued clients as this is why you'll see "Candid Commodities" displayed on your credit card statements.

If you require technical assistance or would like to submit feedback to our company, create a support ticket by emailing our friendly TAS Help Desk team at [email protected].

Fill the Cracks in Your Analysis

RISK DISCLOSURE STATEMENT:  There is a risk of loss in trading stocks, ETFs, commodity futures, derivatives, options, Forex and cryptocurrencies. This risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. The software, strategies, chatrooms, websites and any associated websites or digital venues are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Users of the information accept sole responsibility for the outcomes of their deployment and hold Candid Commodities, LLC and any associated companies, agents, management, owners and customers harmless without reservation. Please trade responsibly.   
TESTIMONIALS DISCLOSURE:  Any testimonials about the products and services appearing on this or any affiliated websites, digital venues, social media, print media or in person may not be representative of other customers and is not a guarantee of future performance or success. The testimonials represent a moment in time and customer satisfaction levels are subject to change without notice. The experiences shared are not typical of what you can expect to achieve and the claims have not been verified. Your results may differ materially from those expressed due to a number of factors. We do not track the typical results of our current or past customers. As a provider of educational information, we do not have access to the personal trading accounts or brokerage statements of our customers.
COMMODITY FUTURES TRADING COMMISSION (CFTC) RULE 4.41:  HYPOTHETICAL AND SIMULATED TRADING PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED HEREIN. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN. IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK IN ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. BECAUSE THESE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE HYPOTHETICAL RESULTS MAY HAVE UNDER-OR-OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS SUCH AS LACK OF LIQUIDITY. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN SIMULATED TRADING OR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL OF WHICH CAN ADVERSELY AFFECT ACTUAL TRADING RESULTS.
ALL SUBSCRIPTIONS ARE AUTOMATIC AND RECURRING IN NATURE.  There are no refunds or prorated return of fees on paid subscriptions. To cancel, members are required to notify the Help Desk a minimum of 3 days in advance of the automatic recurring billing date by emailing [email protected]
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